You can get it if you really want

Previously on The Flashing  Blade, I wrote twice (here and here) about the decision by WH Smith and Waterstones to stop selling eBooks to people not living in the UK after pressure, they claimed, from the publishers.

Not long after I got sent an email detailing a number of special offers from WaterstonesJTO had told me some of the stories from newspaper serialisation of the Keef Richards autobiography and it sounded interesting.  I just hope it is not the case that all the intersting stories are in the newspapers and there is nothing left for the book.  Anyway as Waterstones had the book available for half price and even with post it would still be cheaper than I could get it here in France I ordered it.  Guess what?  No problem.  Here is the email they sent me:

Home I Wish list I Newsletter sign-up I Store finder
Waterstones.com
Thank you for your order
FREE UK delivery plus FREE, no-hassle returns*
New titles Coming soon Bestsellers Offers eBooks Used books Events Waterstone’s CardWaterstone's Card
Dear The Flashing Blade,  

Thank you for shopping at Waterstones.com.

Here are the details of your order:

Order number: #3982357

Qty Author Title Price
1 Keith Richards Life £9.39

SubTotal: £14.37
Shipping & Handling: £4.98
Total: £14.37

Waterstone’s Card / Waterstone’s Gift Card / e-wallet
Please note that the total value shown above is before any Waterstone’s Card point redemptions, Gift Card or e-wallet contributions were taken into account. Where these were used, they will be deducted from the amount above before your card is charged.

This order will be billed to:
XXXXXXXXXXXXXXX
Strasbourg
FRANCE

This order will be shipped to:
XXXXXXXXXXXXXXXXX
Strasbourg
FRANCE

You chose to have your order shipped by SURFACE MAIL.

We’ll email you again to let you know when your order has been sent out.

You can check the progress of your order by signing into your account on Waterstones.com and clicking on ‘My Orders’. Or if you have any other questions please check out our Online Assistant or our Help pages.

If you’re unable to find an answer this way, feel free to email us at service@waterstones.com or contact us using this link.

Thank you again for shopping at Waterstones.com.

Customer Service Team
Waterstones.com

OK, I got away with that they will realise and not send me the book, informing me that because I live outside the UK I cannot buy books from Waterstones.  Then I received this:

Home I Wish list I Newsletter sign-up I Store finder
Waterstones.com
Your order is on its way
FREE UK delivery plus FREE, no-hassle returns*
New titles Coming soon Bestsellers Offers eBooks Used books Events Waterstone’s CardWaterstone's Card
Dear The Flashing Blade,  

Thank you for shopping at Waterstones.com.

Your order has now been shipped and should be with you soon.

Order number: #3982357

Qty Author Title Price
1 KEITH RICHARDS Life £9.39
SubTotal: £9.39
Shipping & Handling: £4.98
Total: £14.37 

Waterstone’s Card / Waterstone’s Gift Card / e-wallet
Please note that the total value shown above is before any Waterstone’s Card point redemptions, Gift Card or e-wallet contributions were taken into account. Where these were used, they will be deducted from the amount above before your card is charged.

This order will be billed to:
XXXXXXXXXXXXXXXXXXXX
STRASBOURG
FRANCE

This order will be shipped to:
XXXXXXXXXXXXXXXXXXX
STRASBOURG
FRANCE

You chose to have your order shipped by SURFACE MAIL.

Just to let you know that while most items arrive within the standard delivery times, Royal Mail delays do occasionally happen. So we ask that you please allow the following length of time before contacting us to report an item missing (unless you have chosen courier next day delivery):

UK deliveries – 10 days
Overseas deliveries – 21 days

If you chose collection from store please take a copy of this email confirmation or the order number and one form of ID.

Please note: All outstanding items in your order will now be shipped to you as soon as we receive them from our suppliers, and no further shipping charges will be payable on these (unless you specified ‘Immediate Delivery’ as your shipping method). You will not be charged for any item until we have shipped it to you.

If you have any other questions please check out our Online Assistant or our Help pages. If you’re unable to find an answer this way, feel free to email us at service@waterstones.com or contact us using this link.Thank you again for shopping at Waterstones.com.

Customer Service Team,
Waterstones.com
Please do not respond to this email, as this address is unable to accept any incoming email correspondence.

Waterstone’s Booksellers Limited. Registered Office Address: Capital Court, Capital Interchange Way, Brentford, Middlesex TW8 OEX. Registered in England, Registration No:610095

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So.  I’m not allowed to buy an eBook from Waterstones because of threatened leagal action by publishers but I am allowed to buy an old fashioned paper and cardboard book from the same people and have it delvered to me in the post.  What nonsense.  I’ve already commented about the nonsense of this on the bottom of a story about the silliness of the publishing industry on the Economist.  Next week I start to hit more sites about this.

I wrote to the Publishers Association about this on 29th October but they have not bothered to send me a reply yet.  I think two working weeks is sufficient for any organisation to respond to correspondence, especially an email.  If I have not had a reply by the end of business tomorrow I am going to write to them again and post the correspondence here next week.

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3 Responses to “You can get it if you really want”

  1. Hanging on the……. « The Flashing Blade Says:

    […] the removal by Waterstones and WH Smith of my opportunity to buy eBooks because I live in France.(here, here amd […]

  2. The Social Network « The Flashing Blade Says:

    […] sellers refusing to sell me a digital eBook when they will send me a physical book.  (See here,here, here and here)  You can see the question […]

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    […] me from buying eBooks. (For the uninitiated who have a life-time to waste start here then here, here, here and […]

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